E-mail Concerns, Managing Risk
Ritman & Associates is pleased to share the following information about a new ABA Ethics Opinion which may affect the use of email in your practice, as well your insurance landscape. This update is for general informational purposes only, and does not contain legal advice.
On August 4th, 2011, the ABA issued Formal Ethics Opinion 11-459, entitled “Duty to Protect the Confidentiality of E-mail Communications with One’s Client.” The direct link to the Opinion is: Opinion 11-459
It states, in part, that “A lawyer sending or receiving substantive communications with a client via e- mail or other electronic means ordinarily must warn the client about the risk of sending or receiving electronic communications using a computer or other device, or e-mail account, where there is a significant risk that a third party may gain access.”
We have reason to believe that email typically travels the web by hopping among third party email handlers, where all or some of the contents may be disclosed. Click for an illustration of how this occurs.
Opinion 11-459 goes on to conclude, in part, that “Whenever a lawyer communicates with a client by e-mail, the lawyer must first consider whether, given the client’s situation, there is a significant risk that third parties will have access to the communications. If so, the lawyer must take reasonable care to protect the confidentiality of the communications by giving appropriately tailored advice to the client.”
Ritman & Associates is planning be implement a new email system known as Dialawg. Among other things, clients will benefit from heightened security safeguards afforded by this simple solution.